FAQs

Ordering 

Does the image on your site accurately represent what I will be sent?

The visual representation of the work is fairly accurate.  In person, you may notice small brush strokes, slight color saturation, and generally more awesomeness. 

What payment options do you accept?

I accept all major credit cards, including Visa, Mastercard, American Express, and Discover. I also accept Apple Pay.

Can I cancel my order?

If an error has been made, an order can be canceled within 24 hours. I am unable to process cancellations for items that have already shipped.

When will my credit card be billed?

Your credit card is charged immediately after transaction is completed.

 

Shipping & Delivery

Please read all item descriptions thoroughly.  Some items are identified as oversized and shipping will need to be customized based on final destination.

When will my art arrive?

Orders leave the studio within 5-7 business days.  I ship most items UPS Ground.  Click here to see UPS transit estimates based on your location. 

If I am local, can I pick up the work?

Absolutely!  My studio is based in Louisville, Kentucky.  If in the area, reach out to me and we can coordinate a time for pick up. 

How do I track my order?

When your item has shipped, you will receive an email notification including a tracking number for your shipment.

How much will shipping cost?

Shipping fees vary based on the quantity and size of art you've ordered as well as the final destination. Unless otherwise noted, the shipping costs for most items are automatically calculated within this software.  The exception being oversized items and all international shipping. 

Is my package insured?

The short answer is YES. In the remote event that your package is lost or damaged upon arrival, please contact me at 502-552-1943 or by email and I will take care of it.

Can I ship to a P.O. Box?

Per our carrier’s request, all items must be shipped to a physical street address.

 

International Orders

Do you ship internationally?

Yes.  For ALL international shipping, please contact me direct and we can determine the most cost effective shipping to your location.

 

Returns

What is your return policy? 

All sales are final.